Refund policy
Refund Policy
Refunds & Returns
We always strive for you to be completely satisfied with your purchase from us. If for any reason you are not satisfied, please contact us as soon as possible to request a refund or exchange. Below you will find our refund policy:
Return Conditions
30-Day Return Policy & Easy Returns
We want you to feel completely confident with your purchase from Totwoo Nordic. That’s why we offer a 30-day return period from the date you receive your package.
Free Returns for Exchanges or Faulty Items
If your product is defective or if we have sent the wrong item, we will of course cover all costs and provide a full refund.
Satisfaction Guarantee
Returned items must be in original condition, unused, and in their original packaging in order to be approved for a return.
Refund Process
Once we have received and inspected the returned item(s), we will notify you whether your refund has been approved or rejected.
If approved, the refund will be processed and automatically issued to your original payment method within 10 days.
Non-Refundable Items
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Gift cards
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Customized or engraved products
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Shipping costs
Return Shipping
Return shipping costs are covered by the customer in case of a change of mind.
Shipping costs are non-refundable.
For defective or incorrect products, we cover all return shipping costs.
Defective or Damaged Items
If you receive a defective or damaged product, please contact us immediately and we will arrange a replacement or a full refund.
Contact Us
To initiate a return or if you have any questions regarding our refund policy, please contact our customer support at:
📧 info@totwoonordic.com