Shipping policy

Shipping Policy

Delivery & Shipping Information

All orders are handled with a focus on reliability, security, and clear delivery information.

All products are shipped exclusively from our warehouse in Sweden.

Available shipping options, costs, and estimated delivery times are always displayed at checkout before the purchase is completed.


Sweden

Delivery time: 2–4 business days
Shipping cost: 53 SEK
Free shipping: On orders over 599 SEK

Orders within Sweden are shipped from our Swedish warehouse for fast and secure delivery.


Europe (EU & other European countries)

Delivery time: 2–5 business days
Shipping cost: Displayed at checkout

All European orders are shipped from our Swedish warehouse.


Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays).

Once your order has been shipped, you will receive a tracking number by email.


Delivery Responsibility & Customer Responsibility

It is the customer’s responsibility to provide accurate and complete delivery information at checkout.

Totwoo Nordic is not responsible for:

  • Delays or failed deliveries caused by incorrect address information

  • Packages not collected in time from mailbox, service point, or pickup location

  • Packages that are lost or stolen after being marked as delivered by the carrier

Once a package has been marked as delivered, responsibility transfers to the recipient.


Delivery Exceptions

Delays

Delivery times are estimates and may be affected by external factors such as weather conditions, transport capacity, or other circumstances beyond our control.

Missing Deliveries

If your order has not arrived within the estimated delivery time, please contact us and we will assist you in investigating the matter with the carrier.


Tracking

Once your order has been shipped, you can track the delivery using the tracking link provided in your order confirmation email.


Customer Service

If you have any questions regarding delivery or your order, you are always welcome to contact us.

📧 Email: info@totwoonordic.com