Shipping policy
Shipping Policy
Delivery & Shipping Information
All orders are handled with a focus on reliability, security, and clear delivery information.
All products are shipped exclusively from our warehouse in Sweden.
Available shipping options, costs, and estimated delivery times are always displayed at checkout before the purchase is completed.
Sweden
Delivery time: 2–4 business days
Shipping cost: 53 SEK
Free shipping: On orders over 599 SEK
Orders within Sweden are shipped from our Swedish warehouse for fast and secure delivery.
Europe (EU & other European countries)
Delivery time: 2–5 business days
Shipping cost: Displayed at checkout
All European orders are shipped from our Swedish warehouse.
Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order has been shipped, you will receive a tracking number by email.
Delivery Responsibility & Customer Responsibility
It is the customer’s responsibility to provide accurate and complete delivery information at checkout.
Totwoo Nordic is not responsible for:
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Delays or failed deliveries caused by incorrect address information
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Packages not collected in time from mailbox, service point, or pickup location
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Packages that are lost or stolen after being marked as delivered by the carrier
Once a package has been marked as delivered, responsibility transfers to the recipient.
Delivery Exceptions
Delays
Delivery times are estimates and may be affected by external factors such as weather conditions, transport capacity, or other circumstances beyond our control.
Missing Deliveries
If your order has not arrived within the estimated delivery time, please contact us and we will assist you in investigating the matter with the carrier.
Tracking
Once your order has been shipped, you can track the delivery using the tracking link provided in your order confirmation email.
Customer Service
If you have any questions regarding delivery or your order, you are always welcome to contact us.
📧 Email: info@totwoonordic.com